Frequently Asked Questions

Product Questions

1. Are Chinese herbs safe?
2. Who can take Chinese herbs?
3. When and How should I take herbs?
4. What dosage should I take?
5. I’ve taken an herbal formula for several days, and I still don’t feel anything.
6. Can you diagnose my condition?
7. Can you locate a Specific Product?
8. Can I take herbs with prescription medications?
9. Can I take herbs while pregnant or nursing?
10. Can I take herbs during menstruation?
11. Can I take herbs when I have a cold or flu?
12. Can I take several herbal formulas at the same time?
13. What is a teapill, and why do I need to take so many?
14. The date on the bottom of my Health Concerns formula has already passed. Is the product expired?

Ordering Questions

1. Is it safe to order from you online?
2. Can I order by phone?
3. Can I Mail or Fax an order?
4. Do you accept Paypal?
5. Was my order placed?
6. What are your Shipping Costs?
7. When are orders shipped?
8. Do you accept international orders?
9. My credit card is not working.
10. My Credit Card was charged more than once.

Delivery Questions

1. When will my order be delivered?
2. Why doesn’t my tracking code have any information?
3. Can you send my order via Express Mail?
4. Do you ship to APO/FPO Addresses?
5. Tracking Says “Delivered” but Package Not Received/Lost
6. Order Shipped Internationally Not Received/Lost

Other Questions

1. Can I order your products wholesale?
2. Do you have an affiliate program?
3. Can you mail me a catalog?
4. Do you have a local store?
5. What is your Return Policy?